Terms and Conditions

1About these terms

10db.com.au is operated by 10dB (ABN 43 948 237 059), an Australian online store for pro audio, studio and music production equipment. "10dB", "we", "us" and "our" mean 10dB. "You" means the person browsing or buying from our website.

By placing an order you agree to these terms. Our Privacy Policy explains how we handle your personal information.

2Orders

When you place an order, you'll receive an email confirming we've received it. Your order is accepted when we dispatch the goods or confirm acceptance by email.

We may decline or cancel an order, for example if an item is unavailable, a price or description is clearly wrong, or we suspect fraud. If we cancel an order after you've paid, we'll refund you in full.

3Prices & errors

All prices are in Australian dollars and are the total price you pay for the product. Delivery charges, if any, are shown before you complete checkout.

Prices and promotions can change at any time, but a change won't affect an order we've already accepted.

We work hard to keep prices and product details accurate. If an item is listed at an obviously incorrect price, we'll contact you before dispatch and give you the choice to buy it at the correct price or cancel for a full refund.

4Payment

We accept credit and debit cards and Google Pay (processed by Stripe), PayPal, Afterpay and Zip. Full payment is required before we dispatch your order.

We don't charge any card or payment surcharges.

If you pay with Afterpay or Zip, your instalment plan is also governed by that provider's own terms. Payment details are handled securely by these providers; we never see or store your full card number.

5Stock availability

Stock levels on our website are updated regularly but can change quickly. If an item you ordered turns out to be out of stock, we'll contact you and let you choose to wait for new stock or receive a full refund. If the item won't be available again, we'll refund you in full straight away.

6Delivery

• We deliver within Australia. In-stock orders are usually dispatched the same day and sent with Australia Post, typically arriving within 3–5 days. Delivery times are estimates and can be affected by carrier delays.
• Delivery costs and free shipping conditions are explained on our Shipping page.
• Delivery to New Zealand and other countries may be available on request. Please contact us before ordering. International customers are responsible for any import duties, taxes and customs charges.
• Ownership and risk pass to you when the goods are delivered.
• If your parcel arrives damaged or something is missing, please tell us within 7 days of delivery and keep the packaging, so we can claim with the carrier. This doesn't limit your rights under the Australian Consumer Law.

7Change-of-mind returns

If you change your mind, we'll accept a return within 14 days of delivery, as long as:

• the item is unused and still sealed in its original, unopened packaging;
• all accessories, manuals and inserts are included; and
• you contact us by email or phone first for a return authorisation. We'll give you the return address and instructions.

You pay the cost of returning the item, and the original delivery charge isn't refundable. We recommend using a tracked, insured service, as the item remains your responsibility until it reaches us.

Once we receive and check the item, you can choose a refund to your original payment method (for Afterpay or Zip, this goes back to your plan) or store credit. Refunds are processed within 5 business days of receiving the item.

Items not eligible for change-of-mind returns

• Software, plugins and licence codes once they've been sent to you.
• In-ear headphones, earphones and other items that touch the ear or mouth, for hygiene reasons, once opened.
• Items ordered specially for you that we don't normally stock.
• Clearance items marked "Final sale".

These exclusions apply to change of mind only. They don't affect your rights if an item is faulty.

8Faulty or damaged items

How to make a claim

1. Contact us by email or phone with your order number, a description of the problem and, if possible, photos or a short video.
2. We'll give you a return authorisation and the return address. Please don't send items back without contacting us first.
3. The item may be assessed by us or an authorised service agent. We'll keep you updated and let you know the outcome as soon as possible.

What happens next

• Fault confirmed: we'll repair, replace or refund the item in line with the Australian Consumer Law. For a major failure, you choose between a replacement and a refund. We'll reimburse your reasonable cost of sending the item to us and cover the cost of sending it back to you.
• Large or heavy items: if returning the item would cost you a significant amount, contact us and we'll arrange collection at our cost.
• No fault found: if the item is tested and found to be working normally, or the problem was caused by misuse, accident or unauthorised modification, we'll let you know and return the item to you. In that case, you pay the shipping costs both ways.

Your rights under the Australian Consumer Law can continue after the manufacturer's warranty ends, depending on the type of product, its price and how it has been used.

9Manufacturer warranty

The products we sell are genuine Australian stock and come with the manufacturer's warranty, supported through the brand's official Australian distributor. The length and terms of the warranty vary by brand and product. Contact us if you'd like to know the warranty for a specific item.

To make a warranty claim, contact us as described in section 8 and keep your proof of purchase. The manufacturer's warranty is in addition to your rights under the Australian Consumer Law.

10Software & licences

Software, plugins and virtual instruments are supplied as licence codes or download instructions sent by email, usually within 1 business day of your order.

Use of the software is subject to the developer's own licence agreement. Please check the system requirements before buying. If a licence code doesn't work, contact us and we'll resolve it with the developer or provide a replacement or refund.

11Price match

Found a lower price? Send it to us through our price match form before you buy. We'll consider matching the price if:

• the other seller is an authorised Australian retailer;
• the item is identical (same model, colour and condition), brand new and in stock with that seller; and
• the comparison includes the other seller's delivery costs.

Price match doesn't apply to auction or marketplace sites, clearance or limited-quantity offers, cashback or bundle deals, or orders already placed. Price match approval is at our discretion.

12Coupons & promotions

• The newsletter welcome coupon can be used once per customer, on your first order only.
• Unless stated otherwise, coupons can't be combined with other coupons and can't be exchanged for cash.
• Each promotion runs for the stated period and while stock lasts. Specific conditions shown with a promotion also apply.

13Our liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.

Subject to those rights, and to the extent permitted by law, we're not liable for indirect or consequential loss, such as loss of profits or loss of data, arising from your use of products bought from us. Please back up your data before sending any device for assessment or repair, as a repair may result in data being lost.

14Using our website

• The content on 10db.com.au, including text, images, guides and tools, belongs to 10dB or is used with permission. You may use it for your own personal, non-commercial purposes.
• Product images and specifications come from manufacturers and are for guidance. Minor differences in appearance or packaging may occur.
• Our website may link to other websites. We're not responsible for their content or privacy practices.
• Please don't misuse our website, for example by trying to gain unauthorised access or interfering with how it works.

15General

• Changes to these terms: we may update these terms from time to time. The version on this page when you place your order applies to that order.
• Governing law: these terms are governed by the laws of Victoria, Australia.
• Severability: if any part of these terms is found to be invalid or unenforceable, the rest continues to apply.