FAQ

We accept credit and debit cards and Google Pay (processed securely by Stripe), PayPal, Afterpay and Zip.

No. We don't charge any card or payment surcharges. The price you see is the price you pay, plus any delivery cost shown before checkout.

Yes. Choose Afterpay or Zip at checkout. Your instalment plan is managed by that provider under its own terms.

Yes. Everything we sell is brand new, genuine Australian stock supplied through the brand's official Australian distributor, with local manufacturer warranty.

We'll contact you and let you choose to wait for new stock or receive a full refund. If the item won't be available again, we'll refund you in full straight away.

Yes, as long as it hasn't been dispatched. Contact us as soon as possible by email or phone. Most orders are dispatched the same day, so we can't always stop an order in time. Once dispatched, our change-of-mind return policy applies.

Yes. If you find a lower price from an authorised Australian retailer on an identical, brand-new item that's in stock, send it to us through our price match form before you buy. The comparison includes the other seller's delivery cost. Price match doesn't apply to auction or marketplace sites, clearance or limited-quantity offers. Full price match conditions.

Unless a promotion says otherwise, coupons can't be combined. The newsletter welcome coupon can be used once, on your first order.

Shipping is free on orders over $100 within Australia (items under 20kg). Orders under $100 have a flat $5 shipping fee. Items over 20kg may have a freight charge, which is shown in your cart before you pay. See our shipping page.

In-stock orders are usually dispatched the same day and sent with Australia Post. You'll receive your tracking number by email once your order is on its way.

Most orders arrive within 3–5 days of dispatch. Regional and remote areas can take longer, and delivery times can be affected by carrier delays.

Yes. Every product page has a shipping calculator. Enter your postcode to see the cost before checkout.

Your Australia Post tracking number is emailed to you when your order is dispatched. You can also use our Track Your Order page.

Our deliveries are sent with signature on delivery. If no one is home, Australia Post will leave a card and hold your parcel at your nearest post office for you to collect. If you're often out during the day, consider using a work address where someone can sign.

We mainly deliver within Australia. Delivery to New Zealand and other countries may be available on request, so please contact us before ordering. International customers are responsible for any import duties, taxes and customs charges.

No. 10dB is an online-only store, so all orders are delivered. This lets us keep our prices low and ship quickly Australia-wide.

Please contact us within 7 days of delivery, keep all the packaging and, if you can, send photos. We'll claim with the carrier and make it right at no cost to you. Use our returns form for the fastest response. This doesn't limit your rights under the Australian Consumer Law.

Yes, within 14 days of delivery, as long as the item is unused and still sealed in its original, unopened packaging, with all accessories included. You pay the return shipping, and the original delivery charge isn't refundable. Contact us first for a return authorisation. Read our returns policy.

Software, plugins and licence codes once sent; in-ear headphones and items that touch the ear or mouth once opened (for hygiene reasons); items ordered specially for you; and clearance items marked “Final sale”. These exclusions apply to change of mind only, never to faulty items.

Fill in our returns form, or email or call us. We'll usually reply within 1 business day with a return authorisation, the return address and instructions. Please don't send items back without contacting us first.

We process refunds within 5 business days of receiving and checking your return. Refunds go back to your original payment method (for Afterpay or Zip, back to your plan). Your bank may take a few extra days to show it. For change of mind, you can choose store credit instead.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you're entitled to a replacement or refund; for other failures, a repair or replacement. Contact us with your order number, a description of the problem and, if possible, photos or a video. Start a claim.

If the fault is confirmed, we reimburse your reasonable cost of sending the item to us and cover the cost of sending it back. For large or heavy items, we'll arrange collection. If the item is found to be working normally, or the problem was caused by misuse, you pay the shipping both ways.

Every product comes with the manufacturer's warranty, supported through the brand's official Australian distributor. The length varies by brand and product. Contact us if you'd like to know the warranty for a specific item.

Possibly. Your rights under the Australian Consumer Law can continue after the manufacturer's warranty ends, depending on the type of product, its price and how it has been used. Contact us and we'll look into it.

Software, plugins and virtual instruments are supplied as licence codes or download instructions sent by email, usually within 1 business day of your order.

Software licences can't be returned for change of mind once sent, so please check the system requirements and try the developer's free trial if one is available. If a licence code doesn't work, contact us and we'll resolve it.

Yes. Whether you're setting up a home studio, a podcast or a Hi-Fi system, tell us what you want to do and your budget, and we'll recommend gear that suits what you actually need. Contact us.

Email support@10db.com.au, call 1300 755 540 (Sunday – Friday, 10am – 6pm) or use our contact form. We usually reply within 1 business day.