Shipping and Return

Shipping Policy:

  1. Shipping Methods: We offer multiple shipping methods for domestic and international orders, including standard shipping, express shipping, and overnight shipping. The available options and associated costs will be displayed at the checkout.
  2. Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
  3. Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided during the checkout process. Please note that these are approximate and may be subject to unforeseen delays such as weather conditions or customs issues.
  4. Order Tracking: After your order has been shipped, you will receive a tracking number to monitor the progress of your shipment. You can track your order by visiting our website and entering the provided tracking number in the designated tracking section.
  5. Domestic Shipping: We offer shipping within Australia for all domestic orders. Please note that certain remote areas may have limited or restricted delivery options. If you have any concerns about the availability of shipping to your location, please contact our customer support for further assistance.
  6. International Shipping: We also provide shipping to select countries overseas. The available destinations and associated costs will be displayed at the checkout. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These additional charges are the responsibility of the recipient and may vary depending on the country’s regulations. We recommend contacting the local customs office for more information before placing an international order.

Cancellation/Refund Policy:

  1. Order Cancellation: If you wish to cancel your order, please contact our customer support as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed for shipment. Once the order has been shipped, it cannot be canceled.
  2. Return and Refund Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return and refund under the following conditions:
    • The item is unused, undamaged, and in its original packaging.
    • The request for return and refund is made within 14 days of receiving the order.
    • Certain items, such as perishable goods or personalized items, may not be eligible for return or refund. Please refer to the product description or contact our customer support for specific details.
  3. Return Process: To initiate a return, please contact our customer support and provide your order details. Our team will guide you through the return process and provide you with a return shipping address. You will be responsible for the return shipping costs unless the return is due to an error on our part.
  4. Refund Process: Once we receive the returned item and confirm its eligibility for a refund, we will process your refund within 7 business days. The refund will be issued in the original form of payment used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.