Frequently Asked Questions

Many of our stock items entitle you for FREE SHIPPING. These items display the FREE SHIPPING Ribbon on the product Grid and Product Page. When adding items to the Shopping Cart or Checking Out enter your postcode in the field provided as normal. No shipping charge will appear as shipping is free on this item. If you place an order combining items with FREE SHIPPING and items that have a shipping fee, only the items with a shipping fee will display shipping method and cost. Select your shipping method and Checkout.

We will guarantee you goods will be dispatched no later than the next business day after your order is received. We often dispatch same day on orders received before 1 pm. Tracking information is supplied via email.

To calculate postage to your location simply place item/items in the shopping cart. Enter your State and Post Code and your shipping costs will be automatically calculated and shipping options displayed.

You will receive a tracking number within 1-3 Business Days. Our dispatch services include Australia Post, eParcels, and Courier.Please allow 1-3 days for processing of your purchase, you will receive an invoice and a consignment tracking number for your purchase via email.You can track the progress of your Australia Post delivery at https://auspost.com.au/parcels-mail/track.html#/trackIf dispatched via another service you will need to track your parcel via the relevant service.

If you are not in attendance to accept delivery, the driver will leave a card in your mail box so you can pick-up from the local depot/post office or arrange a re-delivery.Except for small items such as strings, cables or accessories which are deliverable to a letter or PO Box, we require someone to be present at the place of delivery to confirm delivery.Providing a business address where someone will be present for the order is recommended if you are unavailable at home.

This service is not always available, and is at the discretion of carrier used for delivery. This request is at at your own risk! All freight warranty & insurance will be void if you do so. Melbourne Music Centre recommends strongly against it. Related Question: Can the courier or delivery person call me prior to delivery? Once again, this service is not always available, and is at the discretion of carrier used for delivery. We can make this request but there is no guarantee that the courier will do so.

Our ETA is 3-7 Business Days, which excludes Weekends.

Unless otherwise stated our goods are delivered via Australia Post and we supply a tracking number that is contained in your dispatch invoice.You can track the progress of your delivery at https://auspost.com.au/parcels-mail/track.html#/track If dispatched via another service you will need to track your parcel via the relevant service.

Please email us at info@10db.com.au We will require the following: – Your Reference/Customer number – A description of the issue with the item – If Possible Photos/Videos that clearly depict the problem. We will strive to remedy the situation ASAP in the most effective way possible. 10dB Accepts no responsibility for faulty or damaged goods not reported within 48 hours of delivery.

Yes we do!